Remote travel Jobs

In this role you will

• Manage a team of three responsible for customer service and creator onboarding
• Be a driving force for the team to boost customer delight, response and resolution time set the standards to achieve exceptional customer experiences by consistently improving our support channels through iteration
• Build out and manage Salesforce Service Cloud, including developing self service solutions and our knowledge baseDevelop and monitor key performance indicators to measure and improve both productivity and satisfaction
• Act as a key stakeholder in impactful customer experience projects, you will help lead and guide these efforts towards the desired results
• Closely collaborate with cross-functional partners to creatively and effectively optimize our service processes and performance to better meet our customer’s needs
• Continuously optimize process and best practices by acting on customer, team member, and stakeholder feedback.
• As a member of the organization’s Management Team, build and cultivate strong relationships with leaders in the organization; serve as a trusted advisor and partner to maximize reach and impact in their areas of responsibilityHelp establish and be the beacon of our customer experience strategy, maintaining alignment with company OKRs and how your team contributes to their success 
• Stay up-to-date on industry trends and best practices in customer experience

Requirements for this role

• Proven professional with 5+ years of Customer Support / Experience experience as in a startup environment, and +3 years as a people manager
• Ability to effectively utilize and present relevant data to key stakeholders to drive decision making and maximize business results.
• Track record of leading teams towards reaching and exceeding goals and KPIs
• You believe in putting your people first and cultivating a team culture that aims to develop and grow skills, knowledge, and opportunities
• Outstanding facilitation, brainstorming and collaboration skills
• A strong liaison, able to guide internal and external key stakeholders towards building a consensus around a clear call to action
• A unique facilitator, passionate about building and cultivating strong working relationships with reports, peers and internal and external partners and stakeholders
• Purposeful decision maker under pressure, you are able to solve challenges in a way that will guide us forward in a better, scalable way
• Proven experience successfully implementing and managing Salesforce Service Cloud or alike 
• Web3 experience preferred

Perks and Benefits

• Opportunity to join a well-funded startup competitive salary and benefit package, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Health/Vision/Dental covered 100% for you!
• $500 workstation stipend, with an additional $1000 after 6 months of employment
• Flexible vacation policy
• Monthly Wellness and Travel stipends
• 100% Remote 
• …and more!

Background:

Hedera is the decentralized governing body for the Hedera network, an enterprise-grade public distributed ledger technology (DLT) network that’s fast, sustainable, and secure, making it well-suited to become an integral layer of the emerging web3 world. Hedera, the greenest DLT, is governed by a diverse group of world-leading institutions distributed across six continents, representing multiple industries, including technology, banking and financial services, web3, education, legal services, gaming, aerospace, and manufacturing.

The vision for the Hedera network is to support a trusted, empowered, and decentralized digital future for everyone; a cyberspace where you work, play, buy, sell, create, and engage socially; where you have safety and privacy in your digital communities; where you feel confident when interacting with others; where you own and control your information.

Hedera brings together some of the best minds in the industry. We are proud of our high-quality culture and dedicated to values of integrity, ethics, service, excellence, and teamwork. We are looking for hard-working, talented, and collegial people to help achieve this vision. Join us and say, "Hello future."

About the Senior Security Manager role:

As Senior Security Manager, you will have an important role in helping to define and directly manage necessary controls aligned with Hedera’s overall security strategy. The Senior Security Manager plays a key role in Hedera’s ongoing business and technical operations, identifying appropriate controls against identified risks, and maintaining constant awareness of evolving threats. This role will cover the cybersecurity needs of Hedera’s internal systems and Hedera’s public-facing networks. The Senior Security Manager reports to and directly supports the Chief Information Officer (CIO).

We’re looking for someone with a strong and diverse cybersecurity background who can cover a wide spectrum of tasks and responsibilities from assisting in the development and implementation of policies to being “hands-on” in helping design and implement appropriate technical controls.

Responsibilities

As Senior Security Manager your responsibilities will include the following:

• Developing, implementing and maintaining cybersecurity policies and procedures.
• Designing and monitoring security.
• Analyzing security reports and creating data-informed recommendations.
• Developing reports on Hedera’s security status and posture.
• Researching and keeping abreast of evolving threats and vulnerabilities and, in collaboration with engineering and technical operations partners, implementing effective solutions against such threats.
• Documenting secure development practices to support open-source development activities.
• Participate and manage periodic security reviews and audits; develop and execute plans to address findings.

Skills/Qualities Needed

• Good communication skills with ability to bridge between technical experts and business leaders
• Can analyze complex information and develop insights to support Hedera’s cybersecurity needs
• Experience with secure software development tools and practices; familiar with open stack platforms and tools
• Understanding of information risk standards and practices including ISO2700x and SOC2
• Flexibility on work schedule to accommodate meetings/work with global team

Nice to Haves

• Interest in and knowledge about Web3/blockchain/crypto/metaverse
• A growth mindset and an overall positive attitude
• Familiarity with open-source programs
• One of the following: IT or Cybersecurity Operations/DevOps or software development experience

Education & Experience: Bachelor’s degree with 5+ years of relevant information/cybersecurity experience. CISSP, CISA or similar certification desired.

Location: Remote, willing to travel occasionally.

Metaschool is looking for a Global Business Dev and Partnerships Head to identify, partner with, and help blockchain companies bring more devs in the web3 ecosystem through metaschool.

There are 30M developers in the world but only 24k devs are actively contributing to the web3 ecosystem as of now. Blockchain and protocol companies need more devs in web3 to survive and thrive. metaschool helps these companies by building fun, free and exciting projects for web2 devs to propel to web3. Find this exciting? Keep reading.

Working at Metaschool

Metaschool produces courses for devs to build, ship, and learn web3. We have over 70K devs signed up from 50+ countries within 5 months of launch.

We’re a decentralized, remote-first company with teammates based in Singapore, India, and Pakistan (for now 😉). We are divided by borders but our common mission to help devs build and flourish in the web3 ecosystem has brought us very close. If you are in any timezone of Asia and are a web3 native, we would love to have you onboard.

Our Values

• Buidl dope shit! - We care about what you have built, not your degrees or MAANG experience.
• Stay weird - Own yourself, be yourself! Diversity is our strength!
• Improve daily - Daily efforts compound. Don’t underestimate them.
• Developers come first - We are building for devs. Put them first, always!
• Learners for life - Leave your ego outside, learn whenever you can.
• Collaborate to win - If you want to go far, collaborate and go with a team.

The Role

This role is super important for Metaschool. This is the first time we are going to onboard an individual for business development and partnerships. You will be working independently with help from Fama and other teammates who have been driving business development previously.

An example of a Business Dev activity could be:

1. A partnership between Metaschool and Polygon to create a learning path around their infrastructure to help devs embrace their network. You will own the process of reaching out to stakeholders at Polygon, pitching them the idea, closing the partnership, and then helping the devs at Metaschool execute the partnership scope.
2. A partnership between Metaschool and a Web3 Conference where we will help them with dev participation from our platform. You will own the process of reaching out to the conference organizers, pitching them a partnership, and then taking the help of teammates to execute that.
3. Traveling to Singapore, Dubai, India, US and meeting with web3 company founders, building relationships with them, and figuring out unique ways to add them as a Metaschool partner. Business is for one time, friendship is eternal!

You

We don’t have a straightforward answer to what is the ideal profile for this position but we believe an ideal person to lead this role will:

• Be a web3 advocate
• Doesn’t like repetition and can automate the basic stuff
• Be tech savvy (duh)
• Loves to go out, make web3 frens and meet companies
• Come up with unique content ideas in the web3 space
• Loves to travel and/or lives on Zoom
• Has nurtured some kickass web3 relationships in the past
• Embraces chaos!

If any of the above doesn’t apply to you and you still strongly feel you can do it. Don’t let us stop you.. Please apply for the opportunity.

Perks

We have an essential mission to help devs enter web3 and bring the power back to the individuals. At Metaschool, you will have exposure to the product, business, growth, technology, and everything in between. Additionally, you will get:

• Competitive Salary
• Generous Equity
• Health Insurance
• Paid Time off
• Macbook + Workstation Allowance
• Multiple Tech subscription(s) to make your life easier
• And an amazing bunch of weird frens!!

We are so excited to see you around. Don’t forget to apply.