Remote salesforce Jobs

In this role you will

• Manage a team of three responsible for customer service and creator onboarding
• Be a driving force for the team to boost customer delight, response and resolution time set the standards to achieve exceptional customer experiences by consistently improving our support channels through iteration
• Build out and manage Salesforce Service Cloud, including developing self service solutions and our knowledge baseDevelop and monitor key performance indicators to measure and improve both productivity and satisfaction
• Act as a key stakeholder in impactful customer experience projects, you will help lead and guide these efforts towards the desired results
• Closely collaborate with cross-functional partners to creatively and effectively optimize our service processes and performance to better meet our customer’s needs
• Continuously optimize process and best practices by acting on customer, team member, and stakeholder feedback.
• As a member of the organization’s Management Team, build and cultivate strong relationships with leaders in the organization; serve as a trusted advisor and partner to maximize reach and impact in their areas of responsibilityHelp establish and be the beacon of our customer experience strategy, maintaining alignment with company OKRs and how your team contributes to their success 
• Stay up-to-date on industry trends and best practices in customer experience

Requirements for this role

• Proven professional with 5+ years of Customer Support / Experience experience as in a startup environment, and +3 years as a people manager
• Ability to effectively utilize and present relevant data to key stakeholders to drive decision making and maximize business results.
• Track record of leading teams towards reaching and exceeding goals and KPIs
• You believe in putting your people first and cultivating a team culture that aims to develop and grow skills, knowledge, and opportunities
• Outstanding facilitation, brainstorming and collaboration skills
• A strong liaison, able to guide internal and external key stakeholders towards building a consensus around a clear call to action
• A unique facilitator, passionate about building and cultivating strong working relationships with reports, peers and internal and external partners and stakeholders
• Purposeful decision maker under pressure, you are able to solve challenges in a way that will guide us forward in a better, scalable way
• Proven experience successfully implementing and managing Salesforce Service Cloud or alike 
• Web3 experience preferred

Perks and Benefits

• Opportunity to join a well-funded startup competitive salary and benefit package, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Health/Vision/Dental covered 100% for you!
• $500 workstation stipend, with an additional $1000 after 6 months of employment
• Flexible vacation policy
• Monthly Wellness and Travel stipends
• 100% Remote 
• …and more!

Are you looking to have an impact on the daily life of millions of entrepreneurs in France and Europe?

Do you thrive in a trustful, fast-paced environment?

Do you feel like our Product Principles are aligned with your Product vision ?

Then Pennylane might be the right place for you” and you, might be the perfect fit for this role

Our vision

We aim to become the most beloved financial Operating System of European SMEs.

We help business owners get rid of the time consuming hassle of handling accounting and finance, while giving them access to key information that they can use to make better decisions.

Meanwhile, we’re helping accountants. By using Pennylane, rather than doing manual and repetitive tasks, they can spend more time advising and guiding their clients.

Context

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 2 years of existence, we’ve managed to :

💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

Raise a total of 84 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

Grow from 7 cofounders to 320 happy Pennylaners : we're now recognized as one of the greatest places to work in France (but also remotely), with a 4,9/5 rating on Glassdoor and an e-NPS of 94.

🌍 Build an international environment with more than 36 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

WHY this position is of utmost importance to reach our mission

Salesforce is considered as a product in itself at Pennylane ; we're building a powerful tool that will enable every team to deliver great value to our users and integrate within our business processes.

Therefore, we're looking for an experienced Salesforce Developer willing to help us build this internal product.

HOW you will contribute

You'll join a wide department of more than 130 software engineers, but as a Salesforce expert, you'll be part of a small specialized team of 3 people (2 software engineers - including yourself, and a Salesforce admin).

As a Salesforce developer, you'll spend most of your time (70%) working on projects to build and expand our CRM capabilities and the rest (30%) on optimizing the existing tooling and processes.

You'll be part of the squad which is the main point of contact from a technical standpoint for the Salesforce developments between the Product, Data, and Ops teams.

On a daily basis, your will work with:

- The Salesforce squad, which is already composed of one Salesforce architect and reinforced with external Salesforce consultants ;

- Business owners from Marketing, Sales, Onboarding and Support, Finance, etc. ;

- A dedicated squad to scale Pennylane business processes and internal tools.

WHAT you can expect from your life at Pennylane :

Within one month :

- You’ll learn everything about our company, our teams, and our vision during the first onboarding week

- You'll familiarize yourself with the product and the accounting industry, as well as our sales and operations of a Fintech scale up

- You'll get a very deep knowledge of our Product and Business teams organization, methods and processes, and culture

Within 3 months :

- You'll spend time with your customers to understand their painpoints and needs, and design solutions to address them.

- You'll roll out your first projects for business teams using Salesforce on a daily basis

- You will work on incremental tasks such as improving sales cycles, or on automating recurring tasks by integrating with other systems.

Within 6 months :

You'll participate to full fledged projects from the tech perspective, that impacts several business teams, such as :

- streamlining our invoicing processes

- scaling onboarding and support for our customers

And beyond : This dedicated Salesforce team will inevitably grow in the years to come. Which means you'll have :

- A key role in helping the team grow and recruit

- Opportunities to develop your technical skills

- Increasing responsibilities in project leadership

What do we do to make your work life easier

You'll have a compensation package between 60k and 75k depending on your level of experience + Equity

You'll have a great healthcare cover (Alan Blue) to take care of yourself and your family

You'll have lunch credits (Swile card) to buy your favorite food every day

You'll be able to work from our wonderful office in the center of Paris, or from any WeWork in Europe

If you have a fully remote contract, you'll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it

You'll get 10 additional days off (to the 25 standard ones) to rest and do what you love each year

Through our partner Gymlib, you'll have access to 8000 fitness spaces and more than 300 activities related to wellness

You'll have access to Busuu to perfect your english or learn a new langage of your choice

You'll get the latest Apple equipment

You'll be part of a vibrant social community : we do lots of sports together (Foot, running, climbing...), we love to hang out and have a drink together (thursday afterwork drinks on our rooftop is a usual thing. Twice-a-year we do company seminars, last time we went on a trip to the French Alps and it was fabulous !)

What does the recruitment process look like ?

- You will first have a general chat with a Talent Acquisition Manager

- You will then have a discussion with Grégoire (Lead Technical PM)

- You will then work on a live case study

- And finally, you will have a chat with some of the team members (PM and Ops)

We make sure we move fast ; you can expect the recruitment process with us to last between 15 and 25 days in total.

Who are we looking for ?

You may have noticed that there was no section listing the skills or qualities required to apply for this specific job. Researches have shown that some people are less likely to apply than others, if they don't feel like they meet the full list of criteria. So we have decided to take it down entirely.

We have tried to give you as much details as we could about the purpose, missions and environment of this role; it is now up to you to tell us if you think this is a position in which you could a) have fun and b) bring value to our company.

If you're hesitating, we encourage you to apply anyway: worst case scenario, you might lose a few minutes, and in the best case, it will be the start of a meaningful and long-lasting collaboration.

We also want to emphasize that we fully embrace diversity and that we're doing our best to create a safe and inclusive environment. We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

To end with a humble illustration of our commitment, we've recently signed the Pacte Parit to set concrete goals in building a better and more inclusive workplace in the years to come.