Call Center Representative Agent - Join Our Focus Group Panelist Now - Remote Part Time Work From Home PositionAre you a call center representative or agent looking to make an extra income?Our company is seeking motivated individuals to take part in nationwide & local paid Focus Groups and Clinical Trials.With most of our focus group studies, you have the option to participate online or in-person. This is a great way to earn extra income from the comfort of your home.Participation in these consumer panels is always free, secure and private.We need participants on the following topics:• Child Related (individuals with children 18 yrs or younger)• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)• Entertainment (TV shows, movies, and video games)• Food (If you buy fast food, casual dining, or upscale dining)• Sports (Casual viewers and die-hard fans)• Electronics (Tell us which devices you prefer and why)• Pets (Animal lovers needed! Dogs, cats, and other pets)• Automobiles (Do you own, make payments, or lease your vehicle?)

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, funds collection, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. This employment (Customer Care Support Representative) is for North America (United State of America and Canada) and European. This job is opened to professionals and non-professionals alike, skill/unskilled and it's a part-time/full-time basis for interested individuals and it’s a completely remote job.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and retrieve unpaid debt (collections)
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.