We are searching for a Customer Operations Manager to satisfy customer needs through transparent communication. In this role, you will listen to customer grievances and peacefully resolve any concerns they may have. Additionally, notify customers about the service features that are exciting and relevant to their individual needs.

Salary Range: $60000 - $80000 per year.

Responsibilities:

Take incoming calls from clients and listen to concerns, complaints, and questions carefully.

Maintain a professional demeanor at all times and take notes on customer remarks and issues.

Fill out digital forms for new customers and actively promote additional services and products.

Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs.

Meet with customer service managers and supervisors quarterly to discuss performance and set new goals; review recordings of calls and identify key areas that can use improvement.

Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.

Attend regular training sessions in order to update skill sets and knowledge of corporate procedures.

Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.

Qualifications:

Strong communication and problem-solving skills

Ability to multitask

High school diploma or equivalent

Conflict resolution and de-escalation skills

Comfortable sitting and speaking for long periods of time

Additional Information:

This is a full-time position eligible for benefits, which include, but are not limited to medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.

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We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, funds collection, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. This employment (Customer Care Support Representative) is for North America (United State of America and Canada) and European. This job is opened to professionals and non-professionals alike, skill/unskilled and it's a part-time/full-time basis for interested individuals and it’s a completely remote job.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and retrieve unpaid debt (collections)
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.